Frequently Asked Questions

For most Jacksonville-area homeowners who grill every week or so, once a year is the right cadence. If you grill several times a week, or your home is near the ocean or Intracoastal where salt air accelerates corrosion, twice a year is worth it to protect your investment long term. If the grill has never had a professional deep clean, start with one as soon as possible — grease buildup in the firebox and grease system is the leading cause of grill fires.

Almost certainly. We service every major built-in grill brand found in mid-to-high-end outdoor kitchens, including Blaze, Bull, Lynx, DCS, Alfresco, Twin Eagles, Coyote, Summerset, Fire Magic, Napoleon, and Weber Summit built-ins. If you have something unusual, mention the brand in your quote request and we'll confirm before scheduling.

A complete teardown: we remove the grates, burners, and heat plates; deep-degrease the firebox, hood interior, and every component; clear the burner ports; clean out the entire grease management system; polish the exterior stainless steel with the grain (if requested); then reassemble everything and run a full test burn to verify even flames before we leave.

Grill cleaning starts at $399, with most jobs around $450 depending on grill size and condition. Cleaning + inspection starts at $449 (most around $500). Stainless steel restoration adds $99–$200 based on surface area. We confirm a firm price before scheduling, and the price never changes once you authorize us to take care of your grill.

We can handle all grill related repairs and replacements, including but not limited to burners, heat plates, ignition, grates, thermometers, knobs, drip trays, and more. We unfortunately cannot service gas leaks, gas line installations, valve replacements, welding, or vent hoods, but we are directly partnered with companies around Jax that do, and would be happy to make recommendations for anything you need outdoor kitchen-wise!

We can deep clean outdoor refrigerators, kegerators, pizza ovens, and sinks. These are quoted case-by-case depending on what you need done, but it's always our pleasure to service them while we are already on site for your grill!

Most appointments take three to four hours depending on grill size and condition. Heavily enjoyed grills or full outdoor kitchens with side burners and multiple appliances can take longer. Your grill will be ready to cook that same evening.

No — as long as we have access to the outdoor kitchen and a water spigot, you don't need to be there. Many customers (especially second-home owners) give us gate or lockbox access. We send photos and our full Outdoor Kitchen Health Report when the work is done.

We serve the greater Jacksonville area: Jacksonville, Ponte Vedra, Nocatee, the Jacksonville Beaches (Neptune, Atlantic, and Jax Beach), St. Augustine, Amelia Island, Ortega, and Orange Park/Fleming Island. If you're near but not in one of those areas, reach out — we can often accommodate.

Members get an annual deep cleaning, one free house call yearly, a written condition/inspection report, stainless steel restoration included, priority scheduling (including weekend slots), and discounted repairs. It runs $599–$799 per year depending on your equipment. You book once and we handle the schedule from there — most members never think about grill maintenance again, just enjoy the amazing food coming out of it!

We'd recommend against it. Pressure washers force water into gas valves and igniters, and wire brushes permanently scratch stainless steel and embed carbon particles that cause rust. Built-in grills need disassembly and component-level cleaning with stainless-safe products, and a specialized approach. You put your time, money, and love into building an awesome outdoor kitchen — let the experts help it last the next two decades of enjoyment for you.

Usually, yes. Surface rust, tea staining (orange-brown freckling), and heat tint (rainbow discoloration) polish out with our restoration service. Deep pitting from years of unchecked salt exposure can be improved and halted but not fully erased — we'll give you an honest assessment before any work begins.

Gas safety checks are part of our cleaning + inspection service: we soap-test accessible connections, evaluate the regulator and hoses, and test every igniter and valve. A standard cleaning includes a full test burn; if we ever notice something unsafe on any job, we tell you immediately, and are happy to connect you with one of our local gas service partners to fix anything you need.

We accept card, cash, check, or bank transfer after the work is complete — no deposit necessary for standard services. Every job is backed by our satisfaction guarantee: if you're not happy with the result, we come back and make it right.

Yes. We're fully licensed and carry liability insurance appropriate for working on high-value outdoor kitchens. Proof of insurance is available on request, including for gated communities that require it for vendor access.

Very little is needed: clear personal items off the grill island, make sure we can reach the outdoor kitchen and a water spigot, and let us know any gate codes. We bring everything else — degreasers, tools, tarps to protect your pavers or deck, and our own cleanup.